Fix any security misconfiguration that might put your data at risk and check your online accounts against data breaches. Receive instant alerts whenever a security incident is prevented. Avoid accidental data exposure and misuse for all installed apps. Keep your personal data secure while online: passwords, address, social and financial information.

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Your administrator will also be able to advise if IP restrictions exist for your user record as this could also explain why you can't log in.Keep your money, your data, and your traffic safe with award-winning security from Bitdefender.īitdefender Mobile Security is a free app designed to keep your sensitive data safe against online dangers. If you follow these steps and you are still having issues with your 2FA access we would recommend reaching out to an administrator on your account at your organisation to reset this directly in your user record.

In your device, please go to the main menu on the Authenticator app, go to Settings > Time Correction for codes, and select Sync now.

You should be able to use the verification codes to sign in.

If this setting was already enabled, please disable it, wait a few seconds, and then re-enable the setting.

In your device, please reset your device’s time setting by going to Settings > General > Date & Time, and enable Set Automatically.To make sure that you have the correct time in your Authenticator app, please follow the instructions for your operating system below. The most common cause of 2-factor authentication problems is that the time on your Google Authenticator app is not synced correctly.

Bitdefender authenticator app